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“Park County’s wooley wind storms caused our home phone & WiFi to go down which we didn’t realize until Monday, 3/4/19 morning as we were getting ready for work. My husband, Kevin Russo, called SPT customer service to report it Monday as soon as they opened. I believe he spoke with Lisa. A work order was done & Monday afternoon Rick, with Tech Support, called in an attempt to fix it over the phone. His technical assistant, “Me”, needed further training…lol. So we set up a site visit for 3/6/19, & he worked with my schedule on a good time. Rick & a second Tech made it to my house promptly at the scheduled time of 2:30 & in very short time everything was up & running like a charm! I just wanted to let you know that I am so happy with the customer service I received, from the call to the Customer Service Desk to do the ticket to Rick, with Tech Support’s efforts to get us running again. Great CSR response from all that helped! Thank you!” — Susan Travis-Russo