CUSTOMER SERVICE EXCELLENCE: All jobs carry with them an overriding responsibility to provide extraordinary customer service in terms of quality, timeliness, and assistance. A commitment to service excellence is expected of all employees as they perform their tasks.
Installs, maintains, and services voice, video (CATV/IPTV) and broadband services (IP, PBX,
UC), copper and fiber optic cable lines and protection devices (NID/ONT), subscriber loop carrier systems (DLC & DSLAMS), and customer-owned wiring, including home networking. May also diagnose and repair trouble in switching equipment, computers, transport equipment (TDM /
Ethernet), wireless systems (PTP & PTMP), and emergency power sources (battery plants, standby generators, etc.)
Coordinates with other departments on service installations and changes necessary to update billing, plant facilities, and other company records. Completes all installation and repair-related forms and reports. This position assists with routine tasks associated with the Telco/customer LAN and computer systems.
Works with the Lead Network Technician and/or management to identify new revenue opportunities, develop and implement marketing plans and strategies and informs (educates) community on products and services.
JOB DUTIES & RESPONSIBILITIES:
Increase job knowledge by supporting Network Technicians II and III with their duties
Maintain a level of knowledge that would allow a timely installation and maintenance of systems, to adequately perform job duties in a timely and efficient manner.
Communicates effectively so complete and accurate records for the network may be maintained according to Company standards and procedures.
Installs and repairs all plant related infrastructure including but not limited to cable
(copper & fiber), wireless, DLC/DSLAM systems, NIDS/ONT’s, modems, set top boxes, and customer owned inside wiring including home networking.
Performs copper and fiber splicing to NID / ONT devices and the main distribution frame at the central office.
Locates buried plant (copper and fiber)
Must be able handle loads of up to 50 lbs. or more
Provides On Call support and responds to service affecting outages and emergency situations
Work is normally performed in all weather conditions, noise levels, hazardous conditions, and full range of outdoor and indoor work surfaces
Maintain a clean and secure environment of company assets and property
Maintain good attendance and appearance
Overtime may be required to meet project deadlines
Travel as necessary to meet demands of the business
Must have a valid (State) driver’s license and be insurable by USConnect insurance carrier. Background check will be performed.
Performs all other related duties assigned by management
PROFICIENCY, KNOWLEDGE, AND ABILITIES: Demonstrate proficiency in the following areas: Internal candidates must encompass skill set
Outside plant safety practices relevant to Telecom.
Personal laptop computers, basic keyboard, Windows operating systems, and
Microsoft Office Suite software.
Home networking including but not limited to installation and maintenance of inside wiring, routers, and personal devices.
Basic electronics and AC/DC power.
Basic understanding of power plants including but not limited to emergency generators, batteries, rectifiers, inverters, solar power, low voltage electrical equipment, surge protection and ground fields.
Cable locates (Copper & Fiber) o Installation and maintenance of voice and data (DSL, ADSL, VDSL, EOC, FTTH) services including but not limited to cross connects at central office and service terminals, mainline cable service drops, NID, and inside wiring.
Installation and maintenance of video (CATV /IPTV) services, including but not limited to Coax Plant, VDSL, set top box provisioning and headend maintenance.
Copper and fiber splicing and maintenance including but not limited to cable preparation, color code identification, installation and reentry of splice closures, splicing and grounding.
Coax splicing and maintenance including but not limited to operating test equipment (DSAM), cable preparation, installation and reentry of taps and amps, splicing and grounding
Operating service equipment including bucket truck, various hand tools, and generators.
Operating copper and other testing equipment (Greenlee, EXFO, Power Meter, etc.),
Operating and accurately interpreting OTDR testing results.
Reading, interpreting, and maintaining documents such as cable records, plant maps, staking sheets, circuit diagrams and operating and maintenance instruction manuals.
Demonstrate basic engineering skills to include but not limited to performing site surveys and creating network / plant drawings to assist engineering, provide redlines post project completion, assign inventory and perform monthly inventory true-up.
Installation and maintenance of wireless Point to Point (PTP), Point to Multipoint (PTMP) (Cambium, Mercury, Trango, etc.,), WiMAX, network design, installation, and maintenance.
Obtain Tower Climbing Certification
Installation and maintenance of DLC /DSLAM systems (Adtran, AFC, Calix,
Positron, etc.) relevant to the operations.
Installation and maintenance of Unified Communications Hosted Platform (ANPI / TOLY)
Installation and maintenance of PBX Systems
Installation and maintenance of TDM Circuits (PRI, DS1, DS3)
Installation and maintenance of Optical Circuits (OC3, OC12, OC48 etc.)
Installation and maintenance of IP delivery (Ethernet, Ethernet over Copper (EOC)
EXPERIENCE AND EDUCATION
External Candidates: Must be performing similar duties to those of a Network Technician I, or display proficiency, knowledge and ability from current or previous experience to the satisfaction of Management.
High School Diploma or GED
Two-year technical college degree (coursework) in electronics, fiber optics and telecommunications technology or equivalent telephony experience in the installation and maintenance voice, video, and data services over copper, fiber and wireless networks is strongly preferred.